Why Plan Hero IS
The Best Plan Manager For Intellectual Disabilities
A specialist Plan Manager for Participants with an Intellectual Disability
The Plan Hero team are experts in supporting Participants with intellectual disabilities because we understand the different types of supports you may need, from daily living to social and community connections.
We can help you make sense of your NDIS plan and the NDIS Support Lists, so you know what you can and can’t use your funding for.
We answer your questions quickly and share the tips and strategies we’ve seen work for other families and participants.
Find out more about how we can support Participants and their families
We are the best NDIS Plan Manager for Intellectual Disabilities
We are Independent
We are an independently owned Plan Manager. We ONLY offer Plan Management and you won’t be one of thousands!
We answer the phone
Give us a call any time if you need help – our team are located in Australia and are happy to chat when you need us. We will NEVER put you on hold.
We get to know You
You will have your own Plan Manager who knows your family. They will keep in contact and have knowledge about your loved one’s needs.
Budget Tracking
We can show you in real-time how your funds are being used and will let you know if you are under or over spending.
Easy to use App and Portal
Use our online app or portal to check your funding levels, claiming and reimbursements – online help 24/7.
Support for Intellectual Disability
The NDIS can feel confusing. We give you the information you need to feel clear and confident. When things feel overwhelming, we’re here to pick up the phone and talk it through with you.
Easily keep track of your spending
With the Plan Hero Phone App and Online Portal, you will have access to:
- View your claims and spending online – live data 24/7
- We store all your invoices and service agreements to meet NDIS audit needs
- Easy to read monthly statement that helps you keep on track of your spending
- We Call You if you are over or under spending!
What people say about Plan Hero
Connection to Supports and Therapies
We can link you with NDIS providers and supports that help you, or your loved one work towards their goals.
These supports may include:
- Support Workers
- Therapists – with appointments
- Social & Community Programs
- Behavioural Support
- Assistive Technology
Your own Plan Manager
You will get access to your very own expert team including two personal plan managers and NDIS experts.
- We get to know you and what you need
- Use our resources to clear up NDIS confusion (there is a lot of that)
- Ongoing check-ins and support
Frequently Asked Questions
How does Plan Hero support participants with intellectual disabilities?
We know the NDIS can be confusing and full of admin. That’s why we don’t just process invoices — we explain your plan in plain language, answer your questions quickly, and connect you with the right providers. Our team has lived experience, so we understand the kinds of supports you may need, from therapies to social programs.
Will I have my own dedicated Plan Manager?
Yes. At Plan Hero, you don’t deal with a call centre. You have your own Plan Manager who gets to know you and your goals. You’ll also have a second person on your team, so you’re never left waiting if someone is away.
Can you help me understand what I can and can’t buy with my NDIS funding?
Absolutely. Many families worry about “getting it wrong.” We explain what’s covered in your plan, and what isn’t, so you can spend your budget with confidence. Our first response is never “no” — we’ll always guide you towards the right option.
How quickly do you pay providers?
We know how important it is to keep your support workers and therapists paid on time. We process invoices promptly, so your providers stay engaged and your supports continue without interruption.
Can you help me find support workers or therapists?
We don’t choose or coordinate providers for you, but we can point you to places where you can search for them and explain how to pay them using your NDIS plan. If you’ve found a support worker or therapist, we’ll help you set them up for payment and make sure their invoices are processed correctly. This way, you can focus on building the right team while we handle the financial side.
How will I keep track of my spending?
You’ll have access to our easy-to-use app and online portal. You can see your budget in real-time, check invoices, track goals, and even get alerts if you’re under or overspending. Families tell us this makes the NDIS feel much simpler.
What if I get confused by NDIS terms or paperwork?
That’s where we step in. We explain things in everyday words. If you hear “support category” or “service agreement” and it sounds complicated, we’ll break it down and show you what it means for you.
Do you stay in touch with families after the plan is set up?
Yes. We don’t just set things up and leave you to it. We check in regularly, keep an eye on your budget, and let you know if anything needs adjusting. Families tell us this gives them peace of mind.