NDIS Plan Management
We are specialist NDIS Plan Managers.
We answer your calls and call you back if we miss you – we never put you on hold.
We are NDIS experts, making sure we know the latest NDIS changes and how we can support you through them – we are on your side!
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New to Plan Management
Looking for the best NDIS Plan Manager? Look no further. With your own dedicated Plan Manager, we will guide you and help you get the best from your funding
Changing Plan Managers
Not feeling supported by your current NDIS plan manager, and want someone who answers your calls, never puts you on hold and pays your invoices quickly? Let us help you!
Not sure where to start?
A bit confused with all this NDIS business? Not sure about NDIS Plan Management? Get in touch and find out how Plan Hero can support you!
WHY PLAN HERO
Be supported. Feel empowered. Be heard.
At Plan Hero, our Plan Managers are here to make NDIS plan management simple and stress-free.
We’ve got your back — from paying invoices to tracking your budgets, we help you stay on top of your plan so you can focus on what matters most: your family and your goals.
We take the time to get to know your name and your story. Your dedicated Plan Manager becomes part of your support team — someone who understands your plan and how you like things done.
With our help, you’ll always know what’s in your plan, what you can claim, and how your funding is tracking. We explain things in plain language and make sure you get the most from your NDIS plan.
Plan Hero makes plan management personal, easy, and reliable — so you always feel supported, informed, and confident using your NDIS funding.
How we help
Find out why Plan Hero are the #1 choice for participants, parents and carers
- You get access to your own team of NDIS plan managers + NDIS expert We focus on building your knowledge
- so you become an expert in making the most of your funds
- We help connect you with NDIS support providers
- Access to our NDIS resource & knowledge hub
Pay Bills Quickly
We pay providers quickly, within 4-7 business days
Team Support
It’s about the whole family & being part of YOUR support team
NDIS Experts
We know the ins and outs of the NDIS, and you’ve got us!
Build knowledge
Access resources and ongoing support to make YOU the expert!
Budget Tracking
Track your NDIS spend in real time with our live app & reporting
Find NDIS Providers
We help you find the supports you need to reach your goals!
ABOUT NDIS PLAN MANAGEMENT
What is NDIS Plan Management?
NDIS Plan management is a financial disability service funded by the NDIA, and the aim is to support and guide you to use your NDIS plan funding in the best possible way to achieve your goals and outcomes.
– About NDIS Plan Management
– About Plan Hero
– How is my plan managed?
– More NDIS Resources
Meet the amazing team of Plan Managers
TEAM LEADER
SPECIALIST PLAN MANAGER
GENERAL MANAGER
ACCOUNTS
ACCOUNTS
SPECIALIST PLAN MANAGER
MARKETING
PARTNERSHIPS & COMMUNITY ENGAGEMENT
MICHELLE
ACCOUNTS
AMANDA
SPECIALIST PLAN MANAGER
NICOLE
DIRECTOR & CEO
BIANCA
DIRECTOR & COO
what plan hero members have to say
Our Happy Members!
Frequently Asked Questions
What does a Plan Hero Plan Manager actually do?
We take care of the financial side of your NDIS plan — things like paying your invoices, tracking your budgets, and helping you understand what you can and can’t claim.
You’ll always know how your plan is tracking, and we’ll check in if something looks off. That way, you can focus on your supports and family, not the paperwork.
How do I get Plan Management in my NDIS plan?
If you’re new to the NDIS, just tell your planner or Local Area Coordinator that you’d like your plan to be plan managed.
If you already have a plan, you can request a light plan review or change of circumstances to add plan management — there’s no cost to you.
How much does Plan Management cost?
Plan management is fully funded by the NDIS. You don’t pay anything out of pocket — the NDIS adds a separate budget line in your plan specifically for plan management fees.
What makes Plan Hero different from other Plan Managers?
We’re independent, specialist plan managers — plan management is all we do.
You’ll have one dedicated Plan Manager who gets to know you and your child, and they’ll always refer back to your file so you don’t need to repeat yourself.
We’re quick to respond, transparent with every claim, and we explain things in plain language so you always understand where your funds are going.
How do I switch to Plan Hero from another Plan Manager?
It’s simple — you don’t need to wait for your plan to end.
Just let your current Plan Manager know you’re changing, and we’ll guide you through the NDIS process step-by-step. With your consent, we can also liaise with your providers so there’s no disruption to payments.
How will I keep track of my spending?
You’ll have access to our easy-to-use app and online portal. You can see your budget in real-time, check invoices, track goals, and even get alerts if you’re under or overspending. Families tell us this makes the NDIS feel much simpler.
What if I get confused by NDIS terms or paperwork?
That’s where we step in. We explain things in everyday words. If you hear “support category” or “service agreement” and it sounds complicated, we’ll break it down and show you what it means for you.
How fast do you pay invoices?
We process invoices as soon as they come in — typically within a few business days, as long as everything matches your plan.
We know how important it is to keep your providers paid on time so your supports keep running smoothly.
Can Plan Hero talk to my therapist or GP?
Yes, but only with your consent — and only for admin reasons.
For example, we might contact your GP or therapy clinic to request a report or letter that’s needed for a claim, or to clarify an invoice.
We can’t coordinate your therapy or manage your appointments — that’s what a Support Coordinator or LAC does.