The Best NDIS Plan Manager in Brisbane
Helping Brisbane Families Make the NDIS Simple and Stress-Free
You Focus on the Family – We’ll Handle the NDIS
Local Brisbane Plan Management That Puts Participants First
We support families and participants across Queensland, so we understand local Brisbane supports, schools and providers. No call centres – just real people who care.
We help participants and carers all over Brisbane including suburbs like Chermside, Carindale, North Lakes, Springfield Lakes, Redcliffe, Indooroopilly, Caboolture, Sunnybank, Logan, Wynnum, Ipswich, Mount Gravatt, Upper Coomera, Toowong, Strathpine, Forest Lake, Manly, Everton Park, Morayfield, and Annerley.
We speak to Brisbane parents every day who just want someone to take care of the paperwork so they can focus on home, therapy and school life. That’s exactly what we do.
Specialist NDIS Team
We’re the trusted choice for families and carers seeking NDIS plan management in Brisbane because our team are parents, carers and NDIS participants too.
We know what it’s like to juggle invoices, approvals and budgets while keeping therapy and school routines on track.
With Plan Hero, you get:
- One dedicated Plan Manager who knows your file — so you never have to repeat yourself.
- Fast payments and clear answers about what you can claim.
- Visual budget tracking through our app and portal — simple, live and easy to understand.
Our lived experience means we see issues early and keep your supports moving without fuss. You’ll always speak to someone who genuinely understands what you’re dealing with.
Why choose Plan Hero as your local Brisbane NDIS Plan manager?
We are Independent
We are an independent company – Plan Management is all we do! You are not 1 of thousands!
We are NDIS Specialists
Our team have deep knowledge about the NDIS and our Plan Managers are parents and have lived experience.
We answer the phone
Our Plan Managers answer your emails – no call centre here. And we don’t put you on hold (ever)
Phone App & Online Portal
Our easy to use online portal and phone app shows your funding, claims & reimbursements 24/7
Unlock your NDIS plan potential today!
We can help you understand your child’s NDIS plan and what you can spend your funding on.
1300-599-770
Easily keep track of your spending with our phone App
Whether you’re looking for a plan manager in Sydney or nationwide, Plan Hero keeps you connected to your supports with our phone app
24/7 live claim reports
A record of all your claims, your service agreements and your providers. Including monthly statements that helps you keep on track
Easy read reports & budget tracking
Easy to understand reporting on how you are spending allows you to track your budget. WE CALL YOU if you are over or under spending!
Testimonials
What Other Carers Say
From Brisbane’s northside to the bayside and out to Ipswich, carers tell us how much simpler life feels with Plan Hero on their side. We make plan management easy, quick and personal — so you always know where your funding stands.
FAQs
What does a Plan Manager actually do?
We handle the money side of your NDIS plan — paying invoices on time, tracking budgets, and explaining what you can claim. We don’t coordinate therapy or book services; that’s a Support Coordinator’s job. You stay in control and choose your providers, while we keep the admin simple. Clear, calm help — no jargon.
How fast are invoices paid?
We process invoices promptly so providers stay engaged and supports keep moving. You can review, approve or query claims in our app if you want that extra peace of mind. We don’t hold funds unnecessarily — payments move as soon as they’re ready. And if something looks off, we’ll flag it early.
Can you liaise with my Brisbane hospital or GP for paperwork?
Yes — with your consent, we can contact clinics like the Royal Brisbane and Women’s Hospital (Herston), Queensland Children’s Hospital (South Brisbane) or Mater Hospital Brisbane to request reports, scripts or letters needed for claims. We’ll also clarify invoice details with providers so payments aren’t delayed. We don’t organise your therapy or appointments, but we make the paperwork smoother. You’ll always know what we requested and why.
Do you understand the needs of families in our local area?
We speak to Brisbane parents every day — from South Brisbane near the Children’s Hospital to the northside around RBWH and out toward Logan Hospital. We know school terms, traffic to appointments, and the reality of juggling therapy, work and family. Our team uses plain language and checks your spend rate so your funding lasts. You’ll have one dedicated Plan Manager who knows your history, so you won’t need to repeat yourself.
How do you help me stay on budget through the year?
Our portal and app show live balances, simple charts and your spend rate at a glance. We’ll flag underspend or overspend early and talk through options before it becomes a problem. You can set alerts and see monthly statements anytime. It’s practical visibility that reduces stress.
Can I switch to Plan Hero mid-plan?
Yes, switching is straightforward and doesn’t change your funding. We’ll guide you step-by-step, notify your providers, and make sure new invoices come to us. You won’t need to chase paperwork. We keep the transition calm and tidy.
Do you specialise in certain disabilities or needs?
Yes — our team has strong experience supporting participants with Acquired Brain Injuries, Autism, Cerebral Palsy, Developmental Delay, Intellectual Disabilities, Multiple Sclerosis and Spinal Cord Injury. We translate NDIS rules into clear options for your situation. If a claim isn’t allowed, we explain why and suggest what may be. You’ll get practical answers, fast.
Will I have a dedicated person, or a call centre?
You get one dedicated Plan Manager who references your unique file and history, so you don’t have to retell your story. We answer the phone and call back — no long holds. Email gets quick replies in plain English. It feels human, local and consistent.
How do I choose a local Brisbane Plan Manager?
Your Plan Manager pays your invoices, tracks your budget, and helps you understand what you can claim, so you stay in control without the stress.
Getting plan management funding in your plan is simple:
At your next NDIS plan or review meeting, ask your planner or LAC to include Plan Management in your plan.
To nominate Plan Hero as your Plan Manager, simply give your NDIS planner or LAC these details:
Plan Hero Pty Ltd
Provider #: 4050079575
ABN: 43 641 197 659
Our team knows the NDIS inside out — we’re specialists in plan management, not general admin. Many of us are parents and carers ourselves, so we know how important it is to get supports paid quickly and accurately.
Get in touch and discover why Brisbane families choose Plan Hero when they want peace of mind, clarity and genuine care from their NDIS Plan Manager.
Contact Us
hello@planhero.com.au
Phone
1300-599-770