The Best NDIS Plan Manager in Canberra
Making the NDIS Easier for Canberra Families, Every Step of the Way
You Focus on the Family – We’ll Handle the NDIS
Local Canberra Plan Management That Puts Participants First
We’ve been supporting families in Canberra for years, so we understand the local ACT and NSW supports, schools, and providers. No call centres here – just real people who care. Our friendly plan managers work with families all across the region, including suburbs such as Belconnen, Gungahlin, Tuggeranong, Woden, Queanbeyan, Holt, Kambah, Kaleen, Mawson, Amaroo, Bruce, Nicholls, Charnwood, Weston, Fadden, Garran, Coombs, Crace, Franklin and Lyneham.
Specialist NDIS Team
Families across Canberra choose Plan Hero because our team truly understands what life looks like for parents and carers in the NDIS. Many of us are parents and carers ourselves. We know the juggle — fitting therapy sessions around school, keeping invoices sorted, and making sure funding lasts the full year. You’ll always get clear answers, quick payments, and down-to-earth help that fits your needs. Because we’ve lived it, we notice problems early and help you keep supports running smoothly.
Why choose Plan Hero as your local Canberra NDIS Plan manager?
We are Independent
We are an independent company – Plan Management is all we do! You are not 1 of thousands!
We are NDIS Specialists
Our team have deep knowledge about the NDIS and our Plan Managers are parents and have lived experience.
We answer the phone
Our Plan Managers answer your emails – no call centre here. And we don’t put you on hold (ever)
Phone App & Online Portal
Our easy to use online portal and phone app shows your funding, claims & reimbursements 24/7
Unlock your NDIS plan potential today!
We can help you understand your child’s NDIS plan and what you can spend your funding on.
1300-599-770
Easily keep track of your spending with our phone App
Whether you’re looking for a plan manager in Sydney or nationwide, Plan Hero keeps you connected to your supports with our phone app
24/7 live claim reports
A record of all your claims, your service agreements and your providers. Including monthly statements that helps you keep on track
Easy read reports & budget tracking
Easy to understand reporting on how you are spending allows you to track your budget. WE CALL YOU if you are over or under spending!
Testimonials
What Other Carers Say
In Canberra and surrounding regions, carers say Plan Hero brings peace of mind. We help you stay on top of your NDIS plan with easy-to-read reports, quick responses, and people who genuinely care.
FAQs
What does a Plan Manager actually do?
We pay your providers, track your budgets, and let you know what you can and can’t claim under NDIS rules. You’ll see live balances and invoices in our simple app and portal. We explain things in plain language, so you can make confident decisions. No clinical coordination — just expert financial administration done right.
Do you understand the needs of families and communities in Canberra?
Yes — we work with families across Belconnen, Gungahlin, Tuggeranong and Queanbeyan every day. We know local supports like Belconnen Community Service and Woden Community Service, and what invoices from nearby providers usually look like. With your consent, we can request the documentation needed for claims and clarify billing details if something’s unclear. You get local, practical advice without the runaround.
Can you liaise with The Canberra Hospital or Calvary Public Hospital Bruce?
With your consent, we can contact clinics at The Canberra Hospital (Garran), Calvary Public Hospital Bruce, or University of Canberra Hospital (Rehabilitation) to request supporting reports, letters or prescriptions needed for NDIS claims. We’ll also clarify invoice categories so payments aren’t delayed. We don’t organise appointments or clinical care — we keep the financial side moving. That way your team gets paid on time and you stay in the loop.
How fast do you pay invoices?
We process invoices promptly and never hold funds unnecessarily. Your portal shows when an invoice is received, approved and paid. Providers appreciate the clarity, which helps keep services consistent. If something’s missing, we tell you exactly what’s needed to finalise it.
Do I have to change my current therapists or supports?
No — plan management lets you keep using registered or unregistered providers (within NDIS rules and price limits). We check invoices against the correct support category and limits before payment. If a charge isn’t allowable, we explain why and suggest compliant options. Your relationships with your therapists stay the same; we just handle the admin.
Will I have to repeat my story every time I call?
You’ll have a dedicated Plan Manager who knows you, and our whole team always references your file and history. That means anyone who helps you has context — goals, preferences, and past decisions. We keep notes in plain language so nothing gets lost. You get quick answers without starting from scratch.
What disabilities and support needs do you specialise in?
Our team has deep experience with Acquired Brain Injury, Autism, Cerebral Palsy, Developmental Delay, Intellectual Disabilities, Multiple Sclerosis, and Spinal Cord Injury. We help you map funding to real-life needs and spot issues early, like spend rate or category mismatches. You’ll get clear, visual reports so you can pace funding across the year. Practical guidance, no jargon.
How do I get Plan Hero as my Plan Manager?
Ask your planner or LAC to include plan management in your plan — there’s no out-of-pocket cost to you. Share our details (Plan Hero Pty Ltd | Provider #4050079575 | ABN 43 641 197 659) and we’ll set you up quickly. We can help you record us as “my providers” in the NDIS PACE system so payments flow smoothly. From day one, you’ll see live budgets, simple approvals, and timely payments.
How Do I Choose a Local Canberra Plan Manager?
Getting plan management funding in your plan is simple. At your next NDIS meeting, just ask your planner or LAC to include plan management in your plan.
If you’d like to nominate Plan Hero as your NDIS Plan Manager, simply share these details:
Plan Hero Pty Ltd
Provider#: 4050079575
ABN: 43 641 197 659
Our plan managers are NDIS experts who speak your language — plain, practical, and caring. We’re parents, carers, and advocates for clear communication. You’ll have one dedicated plan manager who knows your file, your history, and how you like things done — so you never have to repeat yourself.
Get in touch today and find out why Canberra families trust Plan Hero to take care of their NDIS plan management — so they can get back to what matters most: family life.
What Other Carers Say
In Canberra and surrounding regions, carers say Plan Hero brings peace of mind. We help you stay on top of your NDIS plan with easy-to-read reports, quick responses, and people who genuinely care.
Contact Us
hello@planhero.com.au
Phone
1300-599-770