The Best NDIS Plan Manager in Melbourne
Making the NDIS Easier for Victorian Families
You Focus on the Family – We’ll Handle the NDIS
Local Melbourne Plan Management That Puts Participants First
We’ve been supporting families and participants in Melbourne for years, so we understand the local supports, schools, and therapy providers across Victoria. You won’t find a call centre here – just real people who know your area and care about your family.
We proudly support participants across Greater Melbourne, including suburbs like Melton, Werribee, Hoppers Crossing, Point Cook, Caroline Springs, Tarneit, Footscray, St Albans, Sunshine, Coburg, Brunswick, Reservoir, Preston, Dandenong, Cranbourne, Narre Warren, Frankston, Ringwood, Doncaster, and Bundoora.
Specialist NDIS Team
Families and carers across Melbourne choose Plan Hero because our team are parents and carers too. We know what it’s like juggling therapies, invoices and school routines while trying to stretch your NDIS budget.
With us, you’ll always get fast payments, straight answers, and practical help that makes sense for your local supports. Our lived experience means we notice when something doesn’t add up and help you fix it before it becomes a problem — keeping your funding on track and your supports running smoothly.
Why choose Plan Hero as your local Melbourne NDIS Plan manager?
We are Independent
We are an independent company – Plan Management is all we do! You are not 1 of thousands!
We are NDIS Specialists
Our team have deep knowledge about the NDIS and our Plan Managers are parents and have lived experience.
We answer the phone
Our Plan Managers answer your emails – no call centre here. And we don’t put you on hold (ever)
Phone App & Online Portal
Our easy to use online portal and phone app shows your funding, claims & reimbursements 24/7
Unlock your NDIS plan potential today!
We can help you understand your child’s NDIS plan and what you can spend your funding on.
1300-599-770
Easily keep track of your spending with our phone App
Whether you’re looking for a plan manager in Sydney or nationwide, Plan Hero keeps you connected to your supports with our phone app
24/7 live claim reports
A record of all your claims, your service agreements and your providers. Including monthly statements that helps you keep on track
Easy read reports & budget tracking
Easy to understand reporting on how you are spending allows you to track your budget. WE CALL YOU if you are over or under spending!
Testimonials
What Other Carers Say
Hear from families across Melbourne’s northern, eastern, southern and western suburbs who trust Plan Hero to make their NDIS plans easier to manage. Our local team helps parents and carers every day to stay on top of budgets and payments — so they can focus on what really matters.
FAQs
What does a Plan Manager actually do?
We handle the financial admin side of your NDIS plan — paying invoices, tracking budgets, and explaining what you can claim. We don’t coordinate therapy or manage your appointments; that’s a Support Coordinator’s role. With us, you get one point of contact who knows your history, so you don’t repeat yourself. We keep things clear, fast and compliant with NDIS price limits.
How quickly do you pay providers, and how do I track spending?
We process invoices promptly so your providers stay engaged. Our app and online portal show live budgets, category spend and simple graphs. You’ll get alerts if you’re under- or over-spending, plus monthly statements. It’s designed so you always know what’s left and how long it will last.
Will you liaise with my hospital or GP for paperwork? (Melbourne-specific)
Yes—with your consent, we can request reports, letters or prescriptions needed for claims from places like The Royal Children’s Hospital (Parkville), The Alfred (Prahran) or Monash Medical Centre (Clayton). We can also clarify invoice details with clinics or GPs so payments aren’t delayed. We don’t organise your medical care, but we make the admin smoother. This keeps supports moving without fuss.
Can you help us find providers near us?
Yes—we have NDIS Navigators who can search and suggest local providers if you’re building a team. You choose who you work with; we don’t push providers or coordinate care. We simply make it easier to compare options and understand costs. Once you decide, we set up smooth invoicing so payments are on time.
Do you support specific disabilities or complex needs?
Absolutely—we’re experienced with Acquired Brain Injuries, Autism, Cerebral Palsy, Developmental Delay, Intellectual Disabilities, Multiple Sclerosis and Spinal Cord Injury. We speak to parents every day and spot common plan issues early. You’ll get plain-English explanations on what’s reasonable and necessary for your goals. Our aim is clarity and steady, reliable payments.
Is there any cost to have Plan Hero as my Plan Manager?
No—plan management is fully funded by the NDIS when it’s included in your plan. Ask your planner or LAC at your next meeting to add plan management. To nominate us, give them our details: Plan Hero Pty Ltd, Provider #4050079575, ABN 43 641 197 659. We’ll take it from there and onboard you quickly.
How does the NDIS support Melbourne participants?
Nearly 1/4 of all NDIS participants are located in VIC, with a large proportion of these participants residing in the Melbourne metropolitan area.
Over 50% of ALL VIC NDIS participants are under the age of 18, with the most accessed supports including Capacity Building – Daily Activities, Capacity Building – Choice and Control (Plan Management) and Core – Consumables & Community Participation – Updated May 2025
How Do I Choose a Local Melbourne Plan Manager?
If you’re preparing for your next NDIS planning or reassessment meeting, just ask your planner or Local Area Coordinator (LAC) to include plan management in your plan. There’s no extra cost — it’s fully funded by the NDIS.
If you’d like Plan Hero to manage your plan, simply give these details to your planner or LAC:
Plan Hero Pty Ltd
Provider #: 4050079575
ABN: 43 641 197 659
Our team understands the NDIS inside out — and more importantly, we understand what families need. Many of us have children or relatives on the NDIS ourselves, so we get it. We’ll keep your plan running smoothly, your invoices paid on time, and your funding easy to follow through our online portal and app.
Get in touch today and discover why Plan Hero is the trusted choice for parents and carers across Melbourne who want clear, caring NDIS plan management — and more time for family life.
What Other Carers Say
Hear from families across Melbourne’s northern, eastern, southern and western suburbs who trust Plan Hero to make their NDIS plans easier to manage. Our local team helps parents and carers every day to stay on top of budgets and payments — so they can focus on what really matters.
Contact Us
hello@planhero.com.au
Phone
1300-599-770