The best NDIS Plan Manager in Liverpool
Helping Families Around Liverpool Navigate the NDIS with Less Stress
You Focus on the Family – We’ll Handle the NDIS
Local Liverpool Plan Management That Puts Families First
We’re based in Sydney, and we know the local supports, schools, and providers that families in Liverpool rely on every week. No call centres here — just real people who answer the phone and know your loved one’s plan. We support families across Western Sydney, including nearby suburbs like Casula, Fairfield, Cabramatta, Moorebank, Green Valley, Hoxton Park, and Warwick Farm.
Specialist NDIS team in Liverpool
We’re based in Sydney, and we know the local supports, schools, and providers that families in Liverpool rely on every week. No call centres here — just real people who answer the phone and know your family member’s plan. We support families across Western Sydney, including nearby suburbs like Casula, Chipping Norton, Edmondson Park, Green Valley, Hinchinbrook, Lurnea, Middleton Grange, Moorebank, Prestons, Wattle Grove, West Hoxton, Fairfield and Cabramatta.
Why choose Plan Hero as your local Liverpool Plan manager?
We are Independent
We are an independent company – Plan Management is all we do! You are not 1 of thousands!
We are NDIS Specialists
Our team have deep knowledge about the NDIS and our Plan Managers are parents and have lived experience.
We answer the phone
Our Plan Managers answer your emails – no call centre here. And we don’t put you on hold (ever)
Phone App & Online Portal
Our easy to use online portal and phone app shows your funding, claims & reimbursements 24/7
Easily keep track of your spending with our phone App
Whether you’re looking for a plan manager in NSW or any other state, Plan Hero keeps you connected to your supports with our phone app
24/7 live claim reports
A record of all your claims, your service agreements and your providers. Including monthly statements that helps you keep on track
Easy read reports & budget tracking
Easy to understand reporting on how you are spending allows you to track your budget. WE CALL YOU if you are over or under spending!
Testimonials
What Other Families Say
Hear from our happy customers throughout VIC and Australia wide who have experienced the quality and value of our products and services.
Frequently Asked Questions
What does a Plan Manager actually do, and how is Plan Hero different?
A Plan Manager helps you with the financial side of your NDIS plan: paying invoices, tracking your budget, making sure providers get paid on time. At Plan Hero, our team are parents and carers with lived NDIS experience, so we speak your language and get the small details that matter to your family. We believe in transparency — you always know where funds are, how much remains, and what you can claim. We don’t do clinical coordination or case management, but we’re experts at making the billing, budgeting and admin stress disappear.
Can you help me use all the funding in my NDIS plan without going over?
Yes. Plan Hero monitors your spending and checks invoices as they come in to help prevent surprises. We help prioritise what you spend first, so key supports (like therapy, equipment) don’t run out mid-year. If you’re unsure what a provider’s invoice might include under your plan, we explain. Because we’re local (Liverpool, Western Sydney), we also know how much things cost around the area, so we help you plan realistically.
How do you work with local providers, therapists and schools in Liverpool?
We already partner or are familiar with many providers around Liverpool and Western Sydney — therapists, allied health clinics, equipment suppliers, schools. Because many in our team live locally or have worked in this network, we understand which providers are reliable, cost-effective, and familiar with NDIS invoicing. If there’s a new provider you want to use, we’ll help you check their invoices and ensure they submit correctly. That means fewer delays, fewer mistakes, and more of your funding going to actual service.
If I get support from Liverpool Hospital or a local medical centre, can you help with that?
Absolutely. We understand the health services around Liverpool (for example Liverpool Hospital) and how hospital-related medical or allied health supports often need paperwork, reports or referrals. Plan Hero can help you gather the required documents and make sense of medical invoices to claim them correctly under your plan. We don’t replace your GP or medical team, but we do help with the financial side so hospital bills don’t become extra stress.
How often will I receive updates on my budget and expenditures?
With Plan Hero, you’ll get regular, easy-to-read statements showing what has been spent and what is left, often via our portal or app. We don’t wait until the end of the year — when money might run out; you’ll see things weekly or monthly, whatever works best for you. If you’re heading toward the limit in any support category, we reach out early so you can plan ahead. Our goal is that there are no surprises at billing time.
What happens when there’s an invoice from a large hospital or specialist service I don’t understand?
We review all invoices for you, especially higher cost or hospital-level ones. If something is unclear (e.g. codes, itemised charges), we will liaise with the provider or hospital to clarify. If it’s something like an Outpatient clinic at Liverpool Hospital or a specialist from Prairiewood, we’ll help you understand what portions are claimable under your plan. We make sure nothing gets paid that shouldn’t, and that you get full value out of your funds.
How do I switch from managing NDIS funds myself to using Plan Hero?
It’s pretty simple. At your next NDIS planning meeting or reassessment, request “Plan Management” and specify Plan Hero Pty Ltd with our provider and ABN details. We’ll help guide you through the paperwork so the NDIS gets the right info. Once it’s approved, we’ll take over the paperwork, invoicing, tracking — freeing you up so you can focus on your child’s supports, not the admin.
Do you only work with children, or also with adults on the NDIS?
We support both. Many of our families are parents of children with Autism or developmental delays, but we also work with adults living independently or with carers. Whoever you are, you’ll get the same personal support and clear answers. Our focus is making the NDIS feel simpler and less stressful for you.
How do I choose a local Liverpool Plan Manager?
Over 60% of NDIS participants in NSW choose plan management because it takes away the stress of budgets and invoices. With Plan Hero, you don’t just get someone to pay bills — you get a dedicated Plan Manager who knows your family and answers your questions quickly.
Getting plan management included in your NDIS plan is simple. At your planning or reassessment meeting, just ask for plan management to be added.
If you’d like Plan Hero as your Plan Manager, give your LAC or NDIS Planner these details:
Plan Hero Pty Ltd
Provider#: 4050079575
ABN: 43 641 197 659
Our team knows NDIS funding inside out and speaks to parents every day about therapies, equipment, and how to stretch a budget across the year. We keep providers paid on time, give you live updates through our app and portal, and explain things in plain language so you always know where you stand.
Get in touch and see why families across Liverpool and Western Sydney trust Plan Hero as their #1 choice for NDIS Plan Management.
Contact Us
hello@planhero.com.au
Phone
1300-599-770