We Didn’t Close. Because Your Supports Don’t Stop.
While many NDIS plan managers shut their doors over the holiday period, Plan Hero Plan Managers stayed open and kept paying invoices.
That means disability support workers, therapists, support coordinators and other NDIS providers were paid on time — even over the holidays. And it means participants didn’t have to worry about awkward conversations, cancelled supports, or providers chasing payments in January.
We know what happens when payments pause:
Providers can’t roster staff or have manage their cashflow
Support workers hesitate to take shifts.
Families are left stressed, right when they should be resting.
That’s not good enough.
So we stayed open. And we kept things moving.
Why This Matters (More Than People Realise)
When invoices are paid on time:
Providers can keep staff on
Supports continue without disruption
Participants don’t feel like a “burden” for needing help
Families don’t spend the holidays worrying about admin
We speak to providers every day who tell us the same thing:
“Reliable plan management makes all the difference.”
Always There — Not Just When It’s Convenient
Being “reliable” isn’t a marketing line.
It’s showing up when others don’t.
At Plan Hero Plan Management:
We don’t pause payments because it’s a public holiday
We don’t hold invoices unnecessarily
We don’t leave providers in limbo
Providers can depend on us.
Participants can trust us.
That consistency matters — especially in disability supports, where stability is everything.
Thinking About Changing Plan Managers?
If you’re not getting this level of reliability, you can change plan managers at any time.
You don’t need a plan review.
You don’t need NDIA approval.
And you don’t need to justify your decision.
We help people switch every week — often because payments are slow, communication is poor, or they’re tired of chasing answers.
How to Change to Plan Hero
Check your plan
Make sure you have plan management funding (most people do).Sign up to Plan Hero
You can do this online or ask us to help you over the phone.Notify the NDIA
You (or your Support Coordinator or LAC) can notify the NDIA that you wish to endorse Plan Hero as your new Plan Manager.
You can do this via chat on the NDIS website or call them the NDIS on 1800 800 110.We take it from there
We contact your previous Plan Manager, transfer your details, and make sure payments continue smoothly. You don’t need to repeat your whole story — our team always works from your existing file and history.
Plan Hero Endorsement Details
When you call the NDIS or if you need to nominate us in a Plan Meeting, here are the details:
Plan Hero Pty Ltd
Provider Number: 4050079575
ABN: 43 641 197 659
NDIS supports don’t stop over the holidays.
And neither should your plan manager.
We stayed open.
We kept paying providers.
And we’ll keep showing up — every week of the year.
If you want plan management that’s steady, human, and actually reliable, we’re here.
Request a callback from one of our team today!
Ready to change to Plan Hero? Sign Up Here
