Why Plan Hero IS
The Best Plan Manager for Acquired Brain Injuries
A specialist Plan Manager for Participants with an Acquired Brain Injury
The Plan Hero team understands the unique challenges ABI Participants and families face — from memory and communication difficulties to accessing the right therapies and supports.
We make the NDIS easier by explaining what’s in your plan and what each budget category means, so you know exactly what you can and can’t use your funding for.
We’ll answer your questions quickly and share practical tips we’ve seen work for other ABI Participants and their carers.
Find out more about how we can support Participants and their families
We are the best NDIS Plan Manager for Acquired Brain Injuries
We are Independent
We are an independently owned Plan Manager. We ONLY offer Plan Management and you won’t be one of thousands!
We answer the phone
Give us a call any time if you need help – our team are located in Australia and are happy to chat when you need us. We will NEVER put you on hold.
We get to know You
You will have your own Plan Manager who knows your family. They will keep in contact and have knowledge about your child’s needs.
Budget Tracking
We can show you in real-time how your funds are being used and will let you know if you are under or over spending.
Easy to use App and Portal
Use our online app or portal to check your funding levels, claiming and reimbursements – online help 24/7.
Support for ABI
The NDIS can feel overwhelming, especially when every decision seems to take extra time and energy. We take that pressure off by giving you clear answers and fast support, so you feel confident — not stressed. We’re here to talk when you need us, and we never leave you waiting for a response.
Easily keep track of your spending
With the Plan Hero Phone App and Online Portal, you will have access to:
- View your claims and spending online – live data 24/7
- We store all your invoices and service agreements to meet NDIS audit needs
- Easy to read monthly statement that helps you keep on track of your spending
- We Call You if you are over or under spending!
What people say about Plan Hero
Connection to Supports and Therapies
We help you connect with providers who understand ABI and can work towards your recovery and long-term goals.
These supports may include:
- Support Workers who understand your needs
- Therapists who specialise in ABI rehabilitation
- Social & Community Groups for connection and participation
- Behavioural Support where needed
- Assistive Technology and communication aids
Your own Plan Manager
With Plan Hero, you have your own expert team — including two personal plan managers and NDIS specialists.
- We learn your history so you don’t need to repeat yourself.
- We explain confusing NDIS rules in plain language.
- We check in regularly, so you always feel supported.
Frequently Asked Questions
Can Plan Hero help me understand what supports are covered in my NDIS plan after an ABI?
Yes. We know NDIS language can be confusing — support categories, budgets, claims. We explain everything in plain words so you know what you can use your funding for, whether it’s therapy, support workers, or assistive technology. That way, you can make confident decisions without worrying about mistakes.
My child has an ABI. Do you work with children as well as adults?
Absolutely. We support both children and adults with ABI. For children, families often need extra clarity on therapy budgets, school supports, or social participation. For adults, it might be about rehabilitation, daily living, or community access. Either way, your dedicated Plan Manager will get to know your situation so you don’t have to explain it again and again.
Will my providers get paid on time?
Yes. We process invoices quickly and make sure providers are paid as soon as possible. We never hold onto funding unnecessarily because we know how important it is to keep your therapy team and support workers engaged.
Can Plan Hero help me find providers who understand ABI?
Yes. While we don’t organise therapy or appointments, we do connect you with providers who have experience supporting people with ABI. Our team of NDIS Navigators can help you search for therapists, support workers, or community programs that are a good fit.
What if I don’t understand the reports about my funding?
That’s exactly why we built simple, visual reporting. You’ll be able to see at a glance how much funding you’ve used, what’s left, and how long it will last. We’ll also give you clear explanations so you can plan ahead without stress.
Will I have one Plan Manager or a different person each time?
You’ll have a small expert team who knows your history and preferences. That way, you don’t have to repeat your story every time. If one of your Plan Managers is away, the other can step in seamlessly.
How quickly can I reach someone if I have a question?
You won’t wait on hold or get stuck in a call centre. We answer the phone, reply to emails quickly, and always call back if we miss you. ABI recovery can be unpredictable, and we know sometimes you need answers straight away.
My child has just received an NDIS plan — can you help me get started?
Yes. That’s our whole purpose — to take the stress of NDIS admin off your plate. We pay invoices, track your budget, and explain what you can claim, so you can focus on what matters: family life, recovery, and progress.