Why Plan Hero IS
The Best Plan Manager For Multiple Sclerosis
A specialist Plan Manager for Participants with Multiple Sclerosis
The Plan Hero team understands the supports people living with MS often need — from daily living assistance to therapies, mobility aids, and transport.
We make the NDIS clearer by showing you what’s in your plan and how each support budget works, so you know exactly what you can and can’t claim.
We’ll respond quickly when you have questions and share the practical tips we see working for other Participants with MS and their families.
Find out more about how we can support Participants and their families
We are the best NDIS Plan Manager for Multiple Sclerosis
We are Independent
We are an independently owned Plan Manager. We ONLY offer Plan Management and you won’t be one of thousands!
We answer the phone
Give us a call any time if you need help – our team are located in Australia and are happy to chat when you need us. We will NEVER put you on hold.
We get to know You
You will have your own Plan Manager who knows your family. They will keep in contact and have knowledge about your child’s needs.
Budget Tracking
We can show you in real-time how your funds are being used and will let you know if you are under or over spending.
Easy to use App and Portal
Use our online app or portal to check your funding levels, claiming and reimbursements – online help 24/7.
Support for MS
The NDIS can feel complicated, especially when symptoms like fatigue or mobility changes make things harder. We take away the admin stress by giving you clear answers and quick support, so you feel informed and in control. We’re always here to talk things through when you need us.
Easily keep track of your spending
With the Plan Hero Phone App and Online Portal, you will have access to:
- View your claims and spending online – live data 24/7
- We store all your invoices and service agreements to meet NDIS audit needs
- Easy to read monthly statement that helps you keep on track of your spending
- We Call You if you are over or under spending!
What people say about Plan Hero
Connection to Supports and Therapies
We can connect you with NDIS providers who understand MS and the types of supports that help with everyday life and long-term goals.
These supports may include:
- Support Workers for daily assistance
- Therapists with MS experience
- Social & Community Groups for connection
- Behavioural Support where needed
- Assistive Technology and equipment
Your own Plan Manager
With Plan Hero, you’ll have your own expert team — including two dedicated Plan Managers and NDIS specialists.
- We get to know your history so you don’t need to repeat yourself.
- We explain NDIS rules and funding in plain words.
- We check in regularly so you always feel supported.
FAQs for Multiple Sclerosis (MS) Participants and Families
Can Plan Hero help me manage the changing needs that come with MS?
Yes. We understand that MS can look different week to week, with symptoms like fatigue, mobility changes, or brain fog. We’ll track your budget closely and explain your funding clearly, so you can adjust supports as your needs shift — without stressing about the admin.
Do you support children and young people with MS as well as adults?
Absolutely. While MS is more common in adults, we also support children and young people with paediatric MS. Families often need help understanding therapy budgets, transport, and school supports, while adults may focus on daily living, mobility aids, or community participation. We tailor our support to each stage of life.
Will my therapy providers and support workers be paid on time?
Yes. We process invoices quickly and make sure your providers are paid as soon as possible. That keeps your support team engaged and removes the worry of payment delays.
Can you help me find providers who understand MS?
Yes. While we don’t coordinate therapy or appointments, we do connect you with trusted NDIS providers who have experience with MS. Whether you’re looking for physiotherapists, occupational therapists, or community groups, our team can point you in the right direction.
MS makes it hard to keep track of details. Will your reporting be easy for me to use?
Definitely. Our reporting is simple, visual, and clear. You’ll see how much funding you’ve used, what’s left, and how long it will last — all at a glance. You can also access everything through our app or portal 24/7, so you don’t need to worry about paperwork piling up.
Will I have the same Plan Manager each time I call?
You’ll have a small dedicated team — two personal Plan Managers who know your history and preferences. That way, you don’t need to explain yourself each time. If one is away, the other steps in seamlessly.
What if I need help quickly — will someone answer?
Yes. We don’t use call centres or keep you on hold. You’ll always speak to a real person who knows you. We answer calls, reply to emails promptly, and call you back if we miss you. We know MS can be unpredictable, and sometimes you need answers straight away.
How will Plan Hero make life easier for my family?
We take the stress of NDIS admin off your plate. We pay invoices, track your budgets, and explain what you can claim. That frees up your time and energy so you and your family can focus on what matters most: daily life, recovery, and connection.