Why Plan Hero IS
The Best Plan Manager For Developmental Delay
A specialist Plan Manager for Participants with Developmental Delay
The Plan Hero team are experts in supporting children and adults with developmental delay. We understand the types of supports you may need — from therapies and early intervention through to community and social supports.
We’ll help you understand your NDIS plan and the NDIS support categories (the budget sections your funds sit in), so you know what you can and can’t use your funding for.
We answer your questions quickly and share the tips that are working for other families.
Find out more about how we can support Participants and their families
We are the best NDIS Plan Manager for Intellectual Disabilities
We are Independent
We are an independently owned Plan Manager. We ONLY offer Plan Management and you won’t be one of thousands!
We answer the phone
Give us a call any time if you need help – our team are located in Australia and are happy to chat when you need us. We will NEVER put you on hold.
We get to know You
You will have your own Plan Manager who knows your family. They will keep in contact and have knowledge about your child’s needs.
Budget Tracking
We can show you in real-time how your funds are being used and will let you know if you are under or over spending.
Easy to use App and Portal
Use our online app or portal to check your funding levels, claiming and reimbursements – online help 24/7.
Support for Intellectual Disability
The admin side of the NDIS can be confusing, especially when you’re trying to balance therapies, appointments and everyday life. We give you the information you need to feel more confident (and less stressed). We’re always here when you need to talk.
Easily keep track of your spending
With the Plan Hero Phone App and Online Portal, you will have access to:
- View your claims and spending online – live data 24/7
- We store all your invoices and service agreements to meet NDIS audit needs
- Easy to read monthly statement that helps you keep on track of your spending
- We Call You if you are over or under spending!
What people say about Plan Hero
Connection to Supports and Therapies
We can help connect you with trusted NDIS providers and supports that work towards your child’s or loved one’s goals.
These supports may include:
- Support Workers
- Occupational, Speech or Physio Therapists
- Social & Community Programs
- Behavioural Support
- Early Intervention Programs
Your own Plan Manager
You’ll have access to your very own expert team — including two personal Plan Managers who get to know you and your family.
- We take the time to understand your needs
- We clear up NDIS confusion (there’s plenty of that)
- We provide ongoing check-ins and support
Frequently Asked Questions
How does Plan Hero support families of children with developmental delay?
We speak to parents every day who are balancing therapy schedules, appointments, and daily life. Our role is to take the NDIS admin off your plate. We explain your funding clearly, pay your providers quickly, and connect you with supports that help your child work towards their goals.
Can you help me understand what therapies are covered in my child’s NDIS plan?
Yes. We’ll go through your plan with you and explain what’s in each support category (the budget sections of your plan). For developmental delay, this often includes therapies like speech, occupational, or physiotherapy, as well as support workers and social groups. We’ll give you clarity so you can make confident decisions.
What makes Plan Hero different from other plan managers?
We’re independent and only do plan management — so we’re experts at it. You get your own dedicated Plan Manager (not a call centre) who knows your family and your plan. We also have an easy-to-use app and portal where you can see your budgets live, track invoices, and plan ahead.
Can you help me find providers who specialise in developmental delay?
We can’t choose or coordinate providers for you, but we can point you toward places to search and help you understand how to pay them with your NDIS funding. If you find a therapist, early intervention program, or support worker you’d like to use, we’ll guide you on how to get them set up as a provider and paid through your plan. Our team makes the financial side simple so you can focus on choosing the right supports for your child.
How quickly will my child’s therapy providers get paid?
Fast. We know how important it is to keep your support team engaged. We process invoices promptly so your providers are paid as soon as possible. That way, there are no disruptions to your child’s therapies.
What if I don’t understand how much of my child’s budget is left?
That’s where our visual reporting comes in. Through our portal and app, you can see live funding levels, track spending, and even forecast how long the budget will last.
Will I talk to a real person who actually cares and knows my story?
Yes. You’ll have a dedicated Plan Manager who gets to know you and your child. No repeating your story over and over. You’ll always speak to someone who knows your family and cares about your situation.
My child has just received an NDIS plan — can you help me get started?
Absolutely. We’ll walk you through your new plan, explain what each part means, and show you how to use your funding wisely. We’ll also share tips from other families we support, so you can see what’s working in real life.