Invoice requirements for NDIS providers
If you are providing any supports to an NDIS participant, you will require an invoice in order for the NDIS and an NDIS plan manager to process your invoices promptly. This resource will help you understand how to get paid, including:
- What does my invoice need to include?
- Do I need to be NDIS registered?
- How much can I charge for my services?
- When can I expect to be paid?
- How do I submit an invoice to Plan Hero?
What does my invoice need to include?
In order for the NDIS and your plan manager to process your invoices promptly, the following essential criteria must be included in your invoice:
- Your business name, ABN and bank details
- Your customer’s full name and NDIS number (if known)
- A valid invoice number
- The service provided, including the NDIS line item number (if known)
- The date the invoice was issued and the date the service was delivered
- The number of hours and hourly rate for the support provided
- If applicable, the invoice total should include GST
Download and use our FREE invoice template
Do I need to be NDIS registered?
If your client’s NDIS funding is plan-managed or self-managed, you do not need to be NDIS registered in order to get paid. See the requirements set out by the NDIS Quality and Safeguards Commission regarding the standards you need to meet if you are an unregistered provider.
If your client is NDIA-managed (also known as agency-managed), then you can only claim funds and be paid if you are an NDIS registered provider.
Further information for providers can be found here.
How much can I charge for my services?
The NDIS Price Guide outlines the maximum prices set for the majority of services and supports. To ensure you are paid in full, you will need to ensure your rate does not exceed the NDIS price limit (unless your client is self-managed).
If you would like to see the NDIS rate for the supports you provide, use our easy guide: NDIS Price Tool.
When can I expect to be paid?
Plan managers have different payment terms depending on their claim processing and accounting processes. It’s important to discuss this with your client and the plan manager when starting supports so you are clear on how quickly invoices can be paid.
All invoices must be reviewed and approved by the client (or their nominee). Once approved, the claim is submitted to the NDIA for review. When the claim is approved and funds are released to the plan manager, you (the provider) can be paid directly.
How do I submit an invoice to Plan Hero?
Email your invoices to our accounts team: invoices@planhero.com.au.
IMPORTANT: You must submit invoices as a PDF attachment. We cannot accept Word documents or embedded links.
If we have any questions regarding your invoice, we will contact you via email to confirm details prior to submitting the claim.
Did you know Plan Hero does same-day invoice processing?
We always pay you quickly — with our same-day processing, you receive your payments within 4 business days.
Sources
NDIA – For providers – Getting paid
NDIS Quality and Safeguards Commission – Unregistered provider obligations
NDIS Quality and Safeguards Commission – Registered NDIS providers
