NDIS Plan Management with an Independent NDIS Plan Manager
We have extensive NDIS knowledge and lived experience helping participants understand their NDIS plan and how to get the most from it.
You can always get hold of us. We answer your emails, we don’t put you on hold (ever), and call you back if we miss you (really).
Do You Need NDIS Plan Management For Your NDIS Plan?
Why Choose Plan Hero as Your NDIS Plan Manager?
We are Specialist NDIS Plan Managers with Lived Experience
NDIS Plan Management is all we do.
With deep NDIS knowledge and your own dedicated NDIS Plan Manager who gets to know you, we help you understand your NDIS plan, use your funding wisely, and avoid the NDIS stress.
Of course, we make fast payments and help you track your NDIS budget, so you really will have the dream team.
Independent NDIS Plan Managers
This means that Plan Management is all we do!
Fast, Hassle-Free Payments
We pay NDIS Providers’ invoices accurately and promptly (within 5 business days). We help you keep your providers happy!
Can I buy that?
Our team will let you know if you can spend your funding on specific supports so you don't get caught doing the wrong thing.
Easy communication with real People
We will NEVER put you on hold and you can always get hold of us.
Track your Budgets Easily
We can show you in real-time how your funds are being used and will let you know if you are under or over spending.
Easy to use Phone App and Online Portal
Use our online app or portal to check your funding levels, claiming and reimbursements – online help 24/7.
what plan hero members have to say
Trusted by NDIS Participants, Parents and Carers
Track Your NDIS Budget with the Plan Hero Phone App and Online Portal
With the Plan Hero Phone App and Online Portal, you will have access to:
- View and approve your NDIS claims online – live data 24/7
- We store all your invoices and service agreements to meet NDIS audit needs
- Our easy to read monthly statement helps you keep track of your budgets
- WE CALL YOU if you are over or under spending!
How NDIS Plan Management Works With Plan Hero: Step-by-Step
Step 1: Join Plan Hero or request a callback
You can sign up quickly and easily online or over the phone by calling 1300 599 770. If you have questions, ask us to call you back.
Step 2: Welcome and Onboarding
Our Onboarding team will welcome you and let you know how things work. They will also introduce you to your new NDIS Plan Manager.
Step 3: Providers Invoices are Sent to Us
Your providers send their invoices directly to Plan Hero for payment. You do not need to chase invoices, manage payment requests, or handle the admin yourself.
Step 4: Track Your NDIS Budget
You can keep track of your NDIS funding through the Plan Hero app and portal. You’ll be able to see your spending, claims, invoices and remaining budgets in one place.
What is NDIS Plan Management?
Anyone can ask for NDIS plan management for their NDIS plan. You receive extra funding for it.
An NDIS plan manager pays your provider invoices, keeps financial records, tracks your budgets, and helps you understand how your funding is being used.
Learn more about NDIS Plan Management:
NDIS Plan Management for Participants, Parents, Carers and Guardians
Plan Hero Plan Management makes your life easier by paying your providers, asking for your claim approval, and letting you know how your budgets are tracking.
You will have a dedicated NDIS Plan Manager who has extensive NDIS knowledge, lived experience, and is here to answer your questions at any time.
Not Happy with Your NDIS Plan Manager? Switch to Plan Hero
If you are not happy with your NDIS Plan Manager you can change it at any time.
Switching to Plan Hero is simple, stress-free and comes at no cost to you.
Your NDIS plan does not change, and we make sure your supports are not interrupted.
Our team can guide you through the process or chat to you if you have any questions.
We Offer NDIS Plan Management Across Australia
Ready to Start Your Stress-Free NDIS Journey?
Join the Plan Hero family with its wonderful team of NDIS Plan Managers and Accounts staff (and of course Buddy) who will be looking after you and your family.
Frequently Asked Questions
What does a Plan Hero Plan Manager actually do?
We take care of the financial side of your NDIS plan — things like paying your invoices, tracking your budgets, and helping you understand what you can and can’t claim.
You’ll always know how your plan is tracking, and we’ll check in if something looks off. That way, you can focus on your supports and family, not the paperwork. Read more about NDIS Plan Management here.
How do I get Plan Management in my NDIS plan?
If you’re new to the NDIS, just tell your planner or Local Area Coordinator that you’d like your plan to be plan managed.
If you already have a plan, you can request a light plan review or change of circumstances to add plan management — there’s no cost to you.
How much does Plan Management cost?
Plan management is fully funded by the NDIS. You don’t pay anything out of pocket — the NDIS adds a separate budget line in your plan specifically for plan management fees.
What makes Plan Hero different from other Plan Managers?
We’re independent, specialist plan managers — plan management is all we do.
You’ll have one dedicated Plan Manager who gets to know you and your child, and they’ll always refer back to your file so you don’t need to repeat yourself.
We’re quick to respond, transparent with every claim, and we explain things in plain language so you always understand where your funds are going. Read more about the Plan Hero difference here.
How do I switch to Plan Hero from another Plan Manager?
It’s simple — you don’t need to wait for your plan to end.
Just let your current Plan Manager know you’re changing, and we’ll guide you through the NDIS process step-by-step. With your consent, we can also liaise with your providers so there’s no disruption to payments. Find out how to switch Plan Managers.
How will I keep track of my spending?
You’ll have access to our easy-to-use app and online portal. You can see your budget in real-time, check invoices, track goals, and even get alerts if you’re under or overspending. Families tell us this makes the NDIS feel much simpler.
What if I get confused by NDIS terms or paperwork?
That’s where we step in. We explain things in everyday words. If you hear “support category” or “service agreement” and it sounds complicated, we’ll break it down and show you what it means for you.
How fast do you pay invoices?
We process invoices as soon as they come in — typically within a few business days, as long as everything matches your plan.
We know how important it is to keep your providers paid on time so your supports keep running smoothly.
Can Plan Hero talk to my therapist or GP?
Yes, but only with your consent — and only for admin reasons.
For example, we might contact your GP or therapy clinic to request a report or letter that’s needed for a claim, or to clarify an invoice.
We can’t coordinate your therapy or manage your appointments — that’s what a Support Coordinator or LAC does.
Does Plan Hero have a Portal and Phone App?
Plan Hero has both an Online Portal and Phone App which allows you to keep track of your funding 24/7. Find out more here.