Why Plan Hero IS
The Best Plan Manager For Supported Independent Living
A specialist Plan Manager for Supported Independent Living
Living more independently should feel empowering, not confusing.
Plan Hero makes it easier to use your Supported Independent Living (SIL) funding. We understand SIL funding and how to quickly review your SIL invoices and pay them fast! With Plan Hero, your SIL providers are paid on time, every time.
Find out more about how we support NDIS Participants and their families.
Expert NDIS knowledge + SIL Provider experience
We are Independent
We are an independently owned Plan Manager. We ONLY offer Plan Management and you won’t be one of thousands!
We answer the phone
Give us a call any time if you need help – our team are located in Australia and are happy to chat when you need us. We will NEVER put you on hold.
We get to know You
You will have your own Plan Manager who knows your family. They will keep in contact and have knowledge about your child’s needs.
Budget Tracking
We can show you in real-time how your funds are being used and will let you know if you are under or over spending.
Easy to use App and Portal
Use our online app or portal to check your funding levels, claiming and reimbursements – online help 24/7.
SIL Support
Our specialist Plan Managers understand Supported Independent Living (SIL) and how to manage SIL funding within the NDIS.
Track Your NDIS SIL Funding in Real Time
With the Plan Hero Phone App and Online Portal, you will have independent access to:
- View your claims and spending online – live data 24/7
- We store all your SIL invoices and service agreement to meet NDIS audit needs
- Easy to read monthly statement that helps you keep on track of your SIL spending
- We Call You if you are over or under spending or we are worried about something!
What people say about Plan Hero
Connection to SIL and Respite Supports
Plan Hero can help young adults, adults and their families understand their NDIS funding and explore SIL supports that support their independent living goals.
These supports may include:
- SIL that meeds your individual needs
- Therapists who offere mobile therapy
- Social & Community Groups for connection and participation
- Specialist Disability Accommodation from reputable providers (SDA)
- Assistive Technology and communication aids
Your Own SIL Specialist Plan Manager
NDIS can feel complicated. Plan Hero changes that for adults and thier families by providing:
- Simple plan tracking
- Easy to understand monthly reports
- Fast invoice payments
- Responsive, clear communication
- Easy to use Phone App and Portal that supports you
Choose Plan Hero for Plan Management that reduces overwhelm — not adds to it.
FAQs - SIL & Plan Hero
How does plan management support SIL?
A Plan Manager helps by paying SIL provider invoices, making sure they are claimed from the correct NDIS support category, and helping you understand how your SIL funding is tracking.
How long does it take for SIL invoices to be paid?
Once we receive a correct invoice, Plan Hero processes the claim through the NDIS and pays the provider within the agreed timeframe.
What happens if a SIL invoice is incorrect?
If an invoice is missing information or claimed from the wrong category, we contact the provider so it can be corrected before payment.
How do I switch Plan Managers to Plan Hero?
Switching is simple. You just need to:
Sign up with Plan Hero here:
Let the NDIS know by phone or chat that you want to endorse Plan Hero as your new plan manager.
Give them this information:
Plan Hero Pty Ltd
Provider#: 4050079575Be welcomed by your new Plan Manager at Plan Hero!
Plan Hero makes the NDIS easier for you. Ask us for help switching plan managers.
Does Plan Management cost extra?
No.
Plan Management is funded separately within your NDIS plan.
It does not reduce the funding available for your other supports.
What if I don’t understand the reports about my funding?
That’s exactly why we built simple, visual reporting. You’ll be able to see at a glance how much funding you’ve used, what’s left, and how long it will last. We’ll also give you clear explanations so you can plan ahead without stress.
Will I have one Plan Manager or a different person each time?
You’ll have a small expert team who knows your history and preferences. That way, you don’t have to repeat your story every time. If one of your Plan Managers is away, the other can step in seamlessly.
How quickly can I reach someone if I have a question?
You won’t wait on hold or get stuck in a call centre. We answer the phone, reply to emails quickly, and always call back if we miss you. ABI recovery can be unpredictable, and we know sometimes you need answers straight away.
My family is already stretched thin with rehab and appointments. Will Plan Hero make things easier?
Yes. That’s our whole purpose — to take the stress of NDIS admin off your plate. We pay invoices, track your budget, and explain what you can claim, so you can focus on what matters: family life, recovery, and progress.