What our clients say about us

We know we are doing a great job when our Plan Hero tribe tells us so

Read our reviews below to find out why Plan Hero are the best of the best!

what plan hero members have to say

Our Happy Members!

“We had no idea how to support our daughter and thought when the funds run out that is it. Thank goodness we reached out to Plan Hero who immediately supported us on how to get a plan review and how to prepare for it. They stepped us through every piece and how to advocate for our daughters goals and needs. Within 6 weeks we had completed a plan review and received a new funding package that was way beyond our expectations”

“I switched from another Plan manager to Plan Hero and could not be happier! To be known by name, to have such an efficient, online reimbursement system, to be aware of spending through easy-to-follow monthly reports and to have transparency around funding, it’s incredible…. if only I had known about you earlier and had made the switch sooner!

How happy and pleased I am with Plan Hero as my plan manager. Having two children participate in the NDIS is already a challenge; however, having someone on my team like Plan Hero is alleviating the stress I have when handling NDIS funds.

“I was really unhappy with my previous plan managers. Being a late diagnosed female, I was really struggling with ASD and ADHD, I felt taken advantage of in my first plan..Through MyCareSpace I chose Plan Hero and I feel like I have been saved and treated with only kindness and respect. I have my own personalized team that have taken under their wings…”

“I am so happy that I found Plan Hero, from the very beginning they have been wonderful… This to me says so much about the people and the company, they are more than happy to go above and beyond to help you. I cannot speak highly enough about Tiana and all the help she has given me. I definitely recommend Plan Hero and their fabulous team to anyone.

“I had Plan Hero explain my package and break down everything into their categories so I knew how and what to claim. I would highly recommend them to anyone struggling with their package – Plan Hero has done their homework a understands much more than we do.”

"I am so thankful for Plan Hero plan managers – they are indeed heroes to me and my son. My mental health has had a big improvement since I joined Plan Hero. Jaclyn is so good and your help recently is amazing."

I changed to Plan Hero a few months ago and have not had an issue. The team are always friendly, payments and reimbursements are quick without delays. You don’t get lost in communication by different departments or on hold for a long time.

I am a service provider and deal with a few plan managers and companies. Planhero is always extremely helpful if I need to ring for advice or ask any questions. I also really appreciate the prompt payment from your company as well. It is very much appreciated!

I met Lisa when I was very close to breaking point with all the pressure of life, increasing costs, 5 children, working full time and feeling like I was not keeping any balls in the air.
Lisa and Mik were amazing and guided me through the onboarding process with PlanHero, kept in regular contact, answered any and all of my questions, as well allowing me to offload. And did
I mention relieve the pressure of having to constantly chase unpaid invoices?
Mik’s dedication to ensuring we are looked after, that Hailee’s plan is correct, invoices are paid on time has been nothing short of exceptional.
This in itself has been such a weight off my shoulders. They also have additional services they have to help with education and other supports to ensure you understand the
NDIS as much as possible! I cannot recommend PlanHero enough!”